my new computer
I know, I have been a bad blogger lately, but I promise it's just that I've been busy with not really fascinating things. I recently bought a new computer and I thought that experience was moderately entertaining, so I'll inflict it on you.
I wasn't actually in the market for a new computer, but when mine overheated after processing MOPS pictures, I decided it was no longer reliable enough for business use and needed to be replaced. I have a NAPP membership, which offers discounts on hardware from certain vendors, one of which is Dell. So I started shopping at Dell (interesting fact: although I have bought a handful of Dell computers for other people, I have never bought one for myself) and settled on a nice higher end XPS machine. In order to even find out what kind of discounts you can get from Dell with your NAPP membership, you have to call Dell and get cozy with a salesman. So I called Dell and got this guy Mark.
Now, Mark is a really nice guy, and it would probably be a pleasure to buy a computer from him. Theoretically, his job should have been really easy since I had configured the exact system that I wanted and all he needed to do was take my credit card number. We quickly got into trouble, though, when I told him what line I wanted and he started... trying to talk me out of it. First, maybe I really wanted a laptop. No? Well, I sure don't want that computer, because it's the "Cadillac" of Dells and I would be spending too much money, plus it's a gamer's system (that means powerful because those guys are really demanding), and I don't need that much. What I really want is (I forget what the line is but according to Mark, they made Shrek with it), because I'll spend way less money--sure, I will get less computer, but I'll still be getting all the things I need, and Mark is all about saving me money.
Now, if you know me, you know that telling me that I don't know what I want to do is going to get my dander up, just a little bit. And so Mark is working uphill at this point. First, he tries to talk me into a workstation (after I have told him I'm a photographer and pushing my computer and am shopping because I just melted mine). When I point out that I need space for a second hard drive, lots of memory, and dedicated graphics, he switches over to the Shrek line. He starts configuring with a lower end (but still powerful) processor, dedicated graphics, and then we hit a snag with the 80GB hard drive. That used to be big, but we're talking lots of picture files here. We debate for a while and decide not to upgrade because I do have my second hard drive ready to install and it's large... although the first hard drive is where Andy's considerable music collection and our documents are all supposed to live, along with the operating system. Then he tells me that it comes with 1GB of memory. I try not to laugh, but we agree that it will be more cost effective to pull my extra memory out of my melted computer and put it in along with the hard drive. Then, it's a selling point that this machine comes with XP and I will be able to upgrade to Vista myself when I want to. Somehow, installing a new operating system is not high on my list of fun things to do, and I have actually been using Vista and all my programs run on it already. Well, he leaves me with XP. Next up, apparently this computer doesn't come with a sound card, and to get one, I have to actually buy it with Vista (oops!) and pay almost $200 to have a sound card installed. I have repeatedly pointed out that this is not just a work computer, it is also a home computer, and even when I'm working I might actually like a little music. Then, he's staggered that I don't want a 19 inch monitor, I should just get it anyway because you never know when you will need an extra extra monitor (yes I have an extra already), and it's probably actually more expensive to take the monitor off. I do succeed in getting him to remove it and the computer is, in fact, cheaper.
At this point Mark has successfully built a computer for me. With a less powerful processor, a teeny hard drive, a negligible amount of memory, and he has saved me...wait, he hasn't saved me any money at all. In fact, his computer costs slightly more than my Cadillac. And the kicker here is that can't get a NAPP discount on this system because it is already so cheap. I thank Mark for his time, promise to read his emails carefully, and hang up.
Then I go back to the website, reconfigure my Cadillac, double check that I am, in fact, spending less money this way (and hey, I can play music on it!), and buy it. It came within a few days and it hums. The only issue I had was installing my second hard drive and my second DVD burner (lightscribe, before you ask), because it was a new format and required working with the BIOS, something I've not done a lot, but it was an easy issue to fix. I am thrilled with my new machine. And Ben, before you ask, I never considered buying a Mac.
I wonder if they had a big pile of the Shrek machines, or a competition going on to see who could sell the most of them, or what.